FAQ
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What does Done Better. do?
We’re an independent IT and cyber consultancy helping purpose-led organisations get more from their technology. We focus on strategy, security, governance, procurement, and digital enablement — delivered practically, and done better.
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Who do you work with?
Our clients include housing associations, charities, social enterprises, SMEs, and MSPs that support them. We understand the unique challenges of regulated, resource-constrained, and impact-focused sectors.
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What makes Done Better. different from other consultancies?
We blend deep sector knowledge with strategic and technical expertise — without the jargon, bias, or bloat. We focus on what works, not what's fashionable. Our work is always practical, right-sized, and designed to leave you stronger.
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Do you offer project delivery or just advice?
Both. We can support you from board-level strategy through to hands-on delivery. That includes fractional/interim leadership, supplier management, roadmap development, implementation oversight, and staff upskilling.
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Can you help us with Cyber Essentials or compliance?
Yes — we help organisations meet Cyber Essentials, UK GDPR, PCI-DSS, ISO 27001, and Housing Regulator expectations through practical support and documentation toolkits.
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Are your services affordable for small organisations?
Yes. We offer flexible packages, fixed-cost guides, and right-sized consulting engagements tailored to your size and risk profile. Whether you need a one-off review or long-term support, we’ll shape it to your budget.
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Do you offer free resources or guides?
We do. Our quick start guides — like "10 Steps to Effective IT Governance for SMEs" — are free to download. We believe in sharing knowledge and helping others improve, even if they’re not ready to buy.
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What services do you provide?
We specialise in IT consultancy for Social Housing, from digital strategy to data quality, cyber security to value for money. We've worked in all sorts of sectors and can tailor our services to your business. IT consultancy for SMEs, IT consultancy for charities, IT consultancy for everyone.